This privacy notice explains how Inner Cleanse looks after the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

TOPICS:

• What information we collect about you
• How information about you will be used
• Marketing
• Employment
• How long your information will be kept for
• Where your information is kept
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy notice

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the clinic for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, and relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the clinic only if we have a proper reason to do so, for example:

To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments

When you consent to it, we will always ask for your consent to hold and use health and medical information which we may, when instructed by you and with your consent may share with third parties e.g. allergy testing services.

We will not otherwise share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receive marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third-party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than for a maximum of 1 year from the date of your last visit to the clinic.

After a year we will delete all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 4 years) and financial transactions (which we are obliged by law to keep for 6 years).

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a small fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact us.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to object to our use of your personal information and to ask us to delete, remove or stop using your personal information if there is no need for us to keep it or at any time.

E-NEWSLETTERS

We email e-newsletters to inform you about products, services and treatments provided by our clinic. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, and the times, dates and frequency of activity. We use this information to refine future email campaigns and to provide you with more relevant content based on your activity.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 07/09/2023